Privacy Policy

1. Introduction

ce33 ("we", "our", or "us") operates the online casino and sports betting platform accessible at https://ce33.club. This Privacy Policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed. Please read this document carefully before using the platform.

By registering an account, accessing, or otherwise using the ce33 platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree to these terms, you must not use our services. This platform is intended for persons aged 21 and above only.

2. Information We Collect

When you create and use an account on ce33, we may collect the following categories of personal information:

• Identity information: full name, date of birth, national identification details (as required for account verification under KYC obligations)
• Contact information: email address, mobile phone number, residential address in Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other divisions)
• Financial information: deposit and withdrawal transaction records, payment method references (bKash number, Nagad number, Rocket number, masked card details), account balance history
• Technical information: IP address, device type, operating system, browser type, unique device identifiers, and session logs
• Behavioural information: game history, betting activity, bonus usage, session duration, pages visited within the platform, and player preferences

We collect this information directly from you at registration and during ongoing platform use, automatically via cookies and technical tracking mechanisms, and in limited circumstances from third-party verification partners for KYC compliance purposes.

3. How We Use Your Information

ce33 processes personal data only for legitimate, specified purposes. We do not use your information beyond these stated purposes without your prior consent. The principal purposes for which we use your data include:

• Account management: creating and maintaining your ce33 account, verifying your identity, processing deposits and withdrawals, and providing customer support
• Service delivery: enabling your access to 3,000+ games including slots, live casino, crash games, and cricket and sports betting features
• Regulatory compliance: fulfilling anti-money laundering (AML) obligations, responsible gaming requirements, and any applicable legal reporting duties
• Platform improvement: analysing aggregated, anonymised usage data to improve our games catalogue, website performance, mobile experience, and promotional offerings

4. Cookies and Tracking Technologies

ce33 uses cookies — small text files stored on your device — to keep your session active, remember your language and display preferences, and measure which areas of the platform receive the most engagement. We use strictly necessary cookies (essential for the platform to function), functional cookies (to remember preferences), and analytics cookies (to measure platform performance using aggregated, non-personally identifiable data).

We do not deploy advertising trackers, cross-site tracking pixels, or third-party marketing cookies. You may adjust or disable cookies at any time through your browser's settings menu. Disabling strictly necessary cookies may impair platform functionality, including login session persistence.

5. Data Sharing and Disclosure

ce33 does not sell your personal data under any circumstances. We may share limited personal information with the following carefully vetted categories of recipients solely as required to operate the platform and comply with applicable law:

• Payment processors: bKash, Nagad, Rocket, Upay, and card networks (Visa, Mastercard) receive only the transaction data necessary to process your deposits and withdrawals securely
• KYC and identity verification partners: third-party services may receive identity documents and information needed to fulfill AML and responsible gaming obligations; these partners are contractually bound to confidentiality
• Technology and hosting providers: cloud infrastructure and security service providers may process data on our behalf under strict data processing agreements that prohibit independent use of your information
• Law enforcement and regulators: we may be required by applicable law or court order to disclose certain personal data; we will only do so to the minimum extent required and will inform you where legally permitted to do so

6. Data Retention

ce33 retains your personal data only for as long as it is necessary for the purposes for which it was collected, and for as long as required by applicable law. In practice, this means account data is retained for the duration of your account's active life plus a statutory retention period thereafter (typically five years following account closure) for AML and record-keeping compliance purposes.

Session logs and technical data are retained for a shorter period aligned with security and fraud monitoring requirements. After the applicable retention period expires, your data is securely deleted or anonymised so it can no longer be attributed to you.

7. Security Measures

The security of your personal data is a primary concern for ce33. We implement a range of technical and organisational security measures to protect your information against unauthorised access, accidental loss, destruction, or alteration. These include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access control policies limiting staff access to personal data on a strict need-to-know basis, regular security audits, and multi-factor authentication requirements for administrative access to our systems.

While we take every reasonable precaution, no online platform can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a risk to your rights or freedoms, we will notify affected users and, where required, relevant authorities, without undue delay.

8. Your Rights

As a user of the ce33 platform, you have specific rights with respect to your personal data. You may exercise any of these rights by contacting our support team via the email address provided in this policy:

• Right to access: you may request a copy of all personal data we hold about you at any time, free of charge
• Right to rectification: if any of your personal data is inaccurate or incomplete, you may request that we correct or supplement it
• Right to erasure: subject to legal retention requirements, you may request deletion of your personal data; where we are required by law to retain certain records, we will inform you accordingly
• Right to restrict processing: in certain circumstances you may request that we pause the processing of your data while a complaint or accuracy query is resolved

9. Children and Minors

The ce33 platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under 21 years of age. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that information and terminate the associated account. If you are a parent or guardian and believe that a minor has accessed the ce33 platform, please contact our support team immediately.

Age verification is a mandatory step in our KYC process. Users who cannot verify they are 21 or older will not be permitted to access real-money gameplay, deposits, or withdrawals on ce33.

10. Cross-Border Data Transfers

ce33 operates infrastructure hosted in data centres that may be located outside of Bangladesh. Where personal data is transferred outside of Bangladesh, we apply appropriate safeguards to ensure your information receives a level of protection equivalent to that which would apply under applicable local law. This may include contractual clauses obligating recipient parties to maintain equivalent data protection standards.

We take reasonable steps to ensure that any third-party recipients of your data outside Bangladesh are bound by obligations that are no less protective than those described in this Privacy Policy. By using ce33, you consent to your personal data being transferred and processed in this manner.

11. Changes to This Privacy Policy

ce33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or operational needs. When we make material changes to this policy, we will update the effective date at the top of this document and, where appropriate, notify registered users via their account email address or via a prominent notice on the platform.

Your continued use of the ce33 platform after any changes to this Privacy Policy will constitute your acceptance of those changes. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ce33 handles your personal data, please contact our dedicated privacy support team. We aim to respond to all privacy-related enquiries within five business days (Bangladesh Standard Time, UTC+6).

Email: [email protected] (plain text — not a clickable link). Please include your registered username and a brief description of your query so our team can assist you promptly.